Shipping

Shipment and Fees

LEGRENIERDEVIVI.COM ships worldwide with UPS.
As per International Laws regulating Commerce and Trade of imports and exports all  LEGRENIERDEVIVI.COM orders are shipped out of Milano (MI) - Italy with an official invoice declaring the exact total of merchandise purchased in euro.

IT IS ILLEGAL TO DECLARE LOWER VALUES OR THE ITEMS AS GIFTS AS PER INTERNATIONAL IMPORT REGULATIONS.

 

Shipment Date

Orders are shipped from LEGRENIERDEVIVI.COM Milano (MI), taly - Monday – Friday from 9:00 a.m.– 5:30 p.m. (CET) Orders placed Friday evening, Saturday, and Sunday will be processed on Monday morning.

 

Shipment Tracking 

When the order is shipped, Clients receive an E-mail from  LEGRENIERDEVIVI.COM pecifying the tracking number and a direct link to monitor the shipment status.

In the event of delays in Customs, Clients will be notified directly by the courier and/or LEGRENIERDEVIVI.COM

 
Authorized Shipment Delivery

Upon delivery of every order, Clients are asked to inspect the box carefully BEFORE signing for the delivery. LEGRENIERDEVIVI.COM  packages are carefully sealed with a LEGRENIERDEVIVI.COM logo print tape around the sides of the box.

If for any reason the box looks tampered with, either sign for the package with reservations or refuse the package. In the event that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered with, open a claim immediately with the courier and contact LEGRENIERDEVIVI.COM at customercare@legrenierdevivi.com.


If, for any reason, packages are not able to be successfully sent to the shipping address provided by the client at the time of purchase, there is a risk that the pack will be returned to  LEGRENIERDEVIVI.COM at the clients expense. These fees will then be deducted from any eventual reimbursements or refunds to the client.

 
Successful Shipment Delivery

If the package is not successfully delivered to the Client’s address due to a lack of cooperation from the client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the  LEGRENIERDEVIVI.COM commercial agreement, the package may risk being sent back to Italy at the Client’s expense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement.

 
Shipment Insurance

 LEGRENIERDEVIVI.COM shipments are insured against theft and accidental damage at no additional cost to the Client. Once the shipment reaches the destination, the goods are no longer insured.