Return policy

Return policy

The right will be regulated by law if the private customer (i.e. an individual who buys goods for purposes not related to their professional activity, and who places the order without indicating a VAT number in the form) has the right to terminate the sale contract for any reason.

To exercise this right, the customer should give notice to LEGRENIERDEVIVI.COM within 10 working days from the date of delivery.

Please note: customers who purchase with VAT number may not exercise this right.


Return procedure

The return policy is still subject to the following conditions:

- The purchased goods must be returned intact and in their original packaging, complete in all their parts (including wrapping and any documentation and accessories); to avoid any damage to the original packaging, we recommend, where possible, to place it into another box, and write down the address of  LEGRENIERDEVIVI.COM on it. The attachment of labels or tape directly on the original packaging of the product should be avoided at all costs;

- The return shipment is under the responsibility of the customer until the confirmation of receipt of our warehouse;

- LEGRENIERDEVIVI.COM will not respond in any way for damage or theft/loss of goods returned without insurance.

 
Returning goods

Goods must be returned to LEGRENIERDEVIVI.COM  within 10 (ten) days.

Unless any repair costs for damage to the original packaging are charged, LEGRENIERDEVIVI.COM will refund the customer the full amount paid for the product within 10 (ten) days from the return of the goods, diverting the amount charged on the credit card or via bank transfer. In the latter case, the customer should promptly provide the details of the bank account on which the amount should be refunded (always indicate the IBAN code of the person to whom the invoice was made out).

 
When it is not possible to return an item

It is not possible to return an item that lacks its condition of integrity (packaging and/or content), in case  LEGRENIERDEVIVI.COM ascertains:

    - The lack of the outer packaging and/or internal packaging;
    - Damage to the product for reasons other than transportation

In the above cases,  LEGRENIERDEVIVI.COM will return the purchased item to the sender, charging the shipping cost to the customer. Customers who purchase with VAT number may not return goods. Insights

For more information please consult the Law on the right of rescission (Article 5)