Return instructions

Return Instructions

If for any reason clients are not satisfied with an order, the item(s) can be returned within 10 days for size exchange, store credit or refund.

E-mail customercare@legrenierdevivi.com date to request a Return Authorization Number (R.A.N.). Please include Order Number, Item Code(s) of the item(s) to be returned and state if the return is  store credit or refund.

Please send the return with the courier indicated in the email sent by LEGRENIERDEVIVI.COM. Please write the Return Authorization Number on the Airway Bill, on the outside of the box and complete the AirWay Bill as per the instructions in the RAN E-mail. (The Courier will provide the AirWay Bill to complete upon pick-up).

Return shipments are FREE.

Clients can choose between two compensation options:


Store Credit 

Can be used one time only on a future order within three months of the return;
is not cumulative with other store credits;
must be used in its entirety on an order that is either equal to or greater than the value of the store credit.

 


Refund 

funds for orders paid by credit card will appear on the client’s next billing statement after a minimum of 30 days from the date of the refund. Processing time may vary from credit card company to credit card company.


Orders paid by Paypal or by bank transfer will be refunded to the original account.

Returns must arrive within 10 days of receiving the R.A.N.

In the case of defective or incorrect merchandise, clients must follow the instructions above. LEGRENIERDEVIVI.COM, reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.

Pick-ups for all authorized returns with LEGRENIERDEVIVI.COM,'s courier account numbers must originate from the same country of the original shipment.

LEGRENIERDEVIVI.COM, reserves the right to refuse returns that are unauthorized and/or not sent with the same courier as specified in the email detailing the return instructions. If an unauthorized return is accepted, LEGRENIERDEVIVI.COM will deduct a 10% administrative/re-stocking fee from the refund.

LEGRENIERDEVIVI.COM, will not accept returned merchandised that does not follow the terms and conditions of the returns policy. Such items will be returned to the sender at the original shipment address.